Listen to customers


They may not know exactly what they want, but they’ll let you know what they like or don’t like about the status quo. Your job is to synthesize relevant solutions based on this input. Your biggest impact is going to be through helping others, so it makes sense you should get to know them.

Sync up


Use a system to keep everyone in sync. The demands of the team will determine what that system looks like. The variables will include frequency, mode, and content. Default to a 15 minute daily stand-up covering everyone’s progress and any blockers.

See the flaws


Err on the side of living as a realist over an idealist. A realist pursues progress by embracing reality. Idealism will help you see the direction you want to go, but realism will get you there quicker. You’ll make most decisions on autopilot, so how you internalize the world will influence how you make most decisions.